Field service time tracking softwareService calls, technicians and hours under control.
Field service companies coordinate technicians, service calls, customers and jobs every day. With spreadsheets, emails or paper reports it's hard to know what was done and whether each call was profitable. Tymex records activities, hours and jobs simply and instantly.
The most common problems
- service reports filled in late
- hours worked not recorded properly
- hard-to-control job costs
- little visibility on service calls
- too much admin work
- out-of-date spreadsheets
These issues make cost control and planning harder.
How Tymex works
Technicians quickly log the details of each call. Every activity is linked to:
- customer
- job
- activity
- date
- hours worked
Data is collected in real time and is immediately available to managers.
How Tymex helps
Hours worked
- log hours straight from a smartphone
- link hours to service calls
- track time spent per customer
- keep an eye on each person's workload
Digital service reports
- work carried out
- time spent
- job and customer
- operational notes
- additional expenses
Technicians in the field
- monitor activities and calls
- collect information in real time
- reduce miscommunication
- plan resources better
Job and margin control
- know the time spent on each customer
- work out the real cost of each call
- compare costs and revenue
- spot unprofitable calls
Who it's for
- plant maintenance
- technical support
- installation
- facility management
- industrial maintenance
- field services
Spreadsheet or Tymex?
A spreadsheet is fine to start with. As jobs and people grow, its limits show.
| — | Spreadsheet | Tymex |
|---|---|---|
| Data entry | Manual | Guided, from the app |
| Data | Spread across files | One central database |
| Errors | Frequent | Automatic checks |
| Updates | Delayed | Real time |
| Analysis | Manual | Dashboards and reports |
| In the field | Awkward | Native app |
Frequently asked questions
What is field service software?
It's a tool to manage service calls, activities, technicians and hours worked in one place.
Is Tymex suitable for technicians working off-site?
Yes. The app is used directly on a smartphone during visits to customers.
Does Tymex replace paper service reports?
Yes. Activities are recorded digitally, cutting errors and admin time.
Is Tymex useful for maintenance companies?
Yes. It lets you monitor service calls, hours worked and jobs in a simple, structured way.
Can I check the margin on each service call?
Yes. The data collected helps you assess the costs, time and profitability of the work done.
Want to manage service calls better?
See in a demo how Tymex helps you track activities, hours and jobs.